- Delivery & Returns -
Dispatch & Delivery
All products are hand made at the time of order. Due to this we aim to dispatch all orders within 7 -10 working days. If you need your order before this date, then please email email@example.com prior to ordering to confirm availability and dispatch/delivery dates.
We offer the following delivery options
Collect in person – Free of Charge.
Royal Mail First Class Signed For – Usually 1-2 day delivery
Royal Mail Second Class Signed – Usually 2 – 3 days.
Orders over £60 – Free of Charge – Usually 1 -3 days.
Delivery Terms of Service
Please ensure that you enter the correct delivery address at the checkout, if you input the wrong address and your order gets delivered to the wrong address neither Bramble & Bee or the delivery company can be held liable for this. Royal Mail will attempt to deliver your parcel, if the parcel cannot be delivered/or signature obtained then it will be sent to your nearest Royal Mail collection point, and a red ‘Something for You’ card will be posted through your door. Please follow the instructions on this card to obtain your parcel. Your parcel will only be held for a maximum of 18 days, and after this date it will be sent back to us. We can no longer be held liable for your parcel and you will have to provide extra funds to get it posted out again. If you choose to have your parcel left in a safe place please note that Bramble & Bee/Royal Mail cannot be held liable for the parcel once delivered. Our parcels are insured for loss and damage whilst in the hands of the Royal Mail, but Royal Mail are unable to be held liable for circumstances outside of their control including weather conditions. We keep all products cool and chilled before posting but we cannot control what happens to the candles and wax in transit, please bare this in mind before ordering in high temperatures. Please see our full terms and conditions at the checkout stage before making payment.
Returns & Refunds
If you are not satisfied with your purchase or you change your mind, you can request a return or exchange within Twenty-Eight (28) days of purchase if the product is in the original condition and packaging. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.
To initiate a return, please send an email to firstname.lastname@example.org with a list of the items that you want to return and the reason you are not satisfied with the product. Detailed instructions for the return will be provided within 48 hours.
You must pay the return postal cost. We recommend using a "signed for" service to guarantee proof of delivery back into our warehouse. We will not refund any items lost in the post or not delivered to us.
Make sure your items are securely wrapped and packaged, it is your responsibility to ensure returned items are resalable.
Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
Products purchased as a set can only be returned as a complete set, not as individual items.
Products given as a gift can only be returned by the original purchaser.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
Please note that if you made your purchase through a retail location, please return to the place of purchase. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
We take every precaution to ensure your home fragrances arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at email@example.com with the following:
• Photos of the packaging and damaged product
• Order number